The WestgateCARES Mission Statement is to enhance the health and safety of our resorts and communities, to develop processes and procedures to aid in those efforts and to do our part to ensure the health and well-being of all our guests and Team Members as well as our entire community. Westgate’s first priority is providing the finest guest experience possible in the safest resort environment we can create.
First, I want to thank all of our timeshare owners and resort guests for your collective patience throughout this world pandemic crisis. We have all been thrust into an unprecedented ordeal that no amount of pre-planning could ever completely prepare us for, and we all must continue to do our part to help mitigate the spread of this virus. In doing so, all of our lives have been completely disrupted. At Westgate, we significantly scaled back operations at all 24 of our resorts and hotels, as well as closed hundreds of restaurants, retail stores, amenities and entertainment venues across the country. While we could have never imagined having to take these steps, we are fortunate to have such a dedicated group of leaders and Team Members who have risen to this challenge.
Westgate has always believed that our number one job is to help create wonderful vacation memories for our guests, but over the past few months many of us have had to put these plans aside and, in many cases, miss some of the most important milestones and celebrations of our lives. We had planned weddings, anniversaries, birthdays, graduations and many other events that were postponed or even cancelled outright. While it may be true that we will never get that time back again, I truly believe there is a bright side to this ordeal. It is my hope for all of us that we will emerge from this with a much deeper appreciation for what is truly important in our lives – our health, and the precious time we spend with our family and closest friends.
On behalf of the entire Westgate Family of Resorts & Team Members, we want you to know that when you are ready to celebrate life again, we are fully prepared to provide you a safe and enjoyable experience. From the very beginning of this crisis, we organized a dedicated team of professionals to rapidly develop and implement comprehensive procedures to protect our resort guests and Team Members. These include advanced cleaning procedures, strict personal hygiene protocols and a long list of operating procedures necessary to mitigate the risk of this virus as much as possible. Every decision we made was based on one simple premise: do whatever it takes to protect our Team Members, guests and our local community, regardless of the impact to our business.
Over the upcoming weeks, as large portions of the country start to reopen, we are preparing to do the same. While Westgate is fortunate to have the resources to navigate this challenge, we also recognize that our local communities are only as strong as the weakest link in our chain. There are thousands of small businesses in our community who may not have the know-how and resources to put together a plan that helps them successfully and safely operate their business as the country emerges from this pandemic. Therefore, in the spirit of helping our communities, we are sharing in its entirety, all of our plans, procedures and protocols that outline exactly how we intend to keep our Team Members, guests and communities safe, including the procedures for our resorts, hotels, restaurants, spas, fitness centers, water parks, call centers and offices. These documents, which are all available to download at the bottom of this page, represent hundreds of man-hours of research and intellectual capital from some of the hospitality industry’s most skilled leaders, and we hope that local businesses find them a helpful resource. As you can imagine, this is a rapidly changing situation, so we will continue to refine and update these documents as we gain more information.
I want to thank you again for your support during this challenging time, and we look forward to serving you and your family on your next visit to one of our resorts.
Chief Operating Officer