Please refer to these answers if you have an existing reservation at the Westgate New York City property that was booked before June 6, 2018. If you have additional questions, please refer to the other FAQs or reach out to us directly.
Q. Do I need to reconfirm my reservation?
A. Yes, to verify we have all of the details of your reservation correct, please contact Westgate Resorts Hotel Reservations at (877) 878-9873.
Q. Will the Hotel remain open?
A. Yes, we will remain open under the name Westgate New York City.
Q. Will there be construction during my stay?
A. We do not currently have construction scheduled; however throughout the next year we will begin making various improvements. Our goal is to work as quickly as possible to provide you with an even better experience.
Q. Will my confirmation number change?
A. Due to system changes, your confirmation number will change. Please see your confirmation number listed at the top of your new confirmation email. Your reservation details, including your room type and room rate, will remain the same.
Q. Will my nightly rate change?
A. Your nightly rate will be honored at the rate that you originally reserved.
Q. Will I still earn Hilton Honors points for my stay?
A. Westgate Resorts is not affiliated with Hilton; therefore, any reservations that stay on or after June 6, 2018, will no longer accrue Hilton Honors points.
Q. Will you be honoring Hilton Honor benefits?
A: Westgate Resorts is not affiliated with Hilton; therefore we are unable to honor Hilton benefits.
Q. If I used Hilton Honors points to book my stay, will they be honored? Can I use Hilton Honors points to pay for the balance of my existing reservation?
A. Since we are not affiliated with Hilton, you cannot use points to pay for your stay. Please contact Hilton Hotels directly to discuss your options.
Q. Will the amenities and services change?
A. All of the amenities on property will remain, including high-speed Internet access, cribs, high chairs and a fitness center.
Q. Will housekeeping still be offered?
A. Daily housekeeping will still be offered.
Q. Is the restaurant still open? If so, will the hours and offerings, including the breakfast buffet, remain the same?
A. Yes, the onsite restaurant will remain open and will continue to offer a breakfast buffet.
Q. What time is check-in and check-out?
A. Check-in: 3pm and Check-out: 12pm
Q. Is Valet Parking still available at the same rate?
A. Valet parking services are available at the following rates: standard $65/day and SUV $75/day. There is no onsite parking.
Q. Is the hotel pet friendly?
A. Yes, the hotel is pet friendly. Dogs only are permitted up to 75lbs combined total weight. Two dogs maximum. A mandatory Cleaning Fee of $170 plus a Pet Deposit of $100, which is returned if there is no damage to the unit, is required at check-in. Breed restrictions apply. No charge for service animals. See Terms & Conditions for full policy details.
Q. What is your cancellation policy?
A. Unless otherwise stated, cancellations for most reservations must be made 72 hours before arrival by 3pm hotel time to avoid payment of a penalty in an amount equal to the cost of one night's room rate plus applicable taxes. Deposits are refundable if you cancel within your cancellation window. Please check the cancellation policy on your reservation for additional information as some reservations are nonrefundable and/or have certain restrictions that apply.
Q. What is the minimum check-in age for guests?
A. The minimum age is 21 years old.
Q. Will a Destination Fee be applied to my reservation?
A. Reservations that booked prior to June 6, 2018, will not be charged a destination fee. Reservations that are booked after June 6, 2018, will incur a $25 per night destination fee plus applicable tax that will apply per room and includes services and amenities that are sure to enhance your experience at the hotel.
Q. What if I want to add nights or change my reservation?
A. You may make modifications at the current best available rate.
Q. If I have questions or concerns, do I contact Hilton or Westgate? What is the phone number?
A. Please contact Westgate Resorts Hotel Reservations at (877) 878-9873 and a knowledgeable Vacation Specialist will assist you.