This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can review the information of most interest to you.
At Westgate, meeting your needs and expectations form the foundation of everything we do--including protecting your privacy.
If, after reviewing this Statement, you have any questions or privacy concerns please send a letter to:
2801 Old Winter Garden Road
Ocoee, FL 34761-2965
This Statement was last updated on November 2019, to describe how the privacy statement applies to all of the information we obtain from you and to update the privacy statement with respect to Westgate's Authorized Licensees, franchisees and certain other commercial partners set out below.
This Web site does not collect personally identifiable information when you browse this Web site and request pages from our servers unless you provide it to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the Web site unless you:
access the Web site from a link in an email that we sent;
have input your personally identifiable information via your owner account management login;
are a Westgate Rewards member or have created a profile and you either log-in to your account or choose to be remembered via your cookie, including on your web-enabled mobile device; or
have input your personally identifiable information via a section of our Web site in which you are requesting to be contacted by Westgate.
Information We Collect and How it is Used
When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our properties, we will ask you for information such as your name, address, telephone number, email address, credit card number, and room preference to process your reservation. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use your contact information to:
- send you a non-marketing informational pre-arrival message summarizing your confirmation details and providing other information about the area and the hotel;
- notify you about special offers and promotions as described in this privacy statement; as well as
- send you periodic satisfaction or market research surveys.
How and When We Collect Information: We collect and use information we believe is necessary to provide you with the products and services you request while also promoting our business. We often collect and maintain both Personal Information (personal information by which you can be directly or indirectly identified, or associated with) and other information which cannot be used to identify you. We collect and gather information from a variety of sources and in a variety of ways, such as, but not limited to, the following:
- You may provide information to us when you sign up for the WOW Players Club Rewards Program; book a room reservation through our Web site, reservations call center or online travel agency; sign up to receive marketing, promotions or offer emails or text messages from us; install or use one of our mobile apps (i.e. WGLV Casino and WGLV SuperBook apps); enter a promotion or contest; request information from us; provide personal identification information to us at hotel check-in; submit an application for employment; and/or apply for credit or provide feedback to use in an online satisfaction survey.
- When you visit our property, websites, or purchase and use our products or services, you may provide us with your payment card information, financial account information, driver’s license number, license plate number, photo identification card number, social security number, passport number, or we may obtain videos, recordings, and images of you.
- Third Party Links: The Web sites and mobile apps may include links to other third-party websites or social media services. We do not have access to or control over these third-party websites or services, and you should review their individual privacy policies and settings. We attempt to monitor comments and ratings on social media services or customer review sites, and may contact you regarding these postings to address customer service issues. We recommend that you do not post any personal information through our Web sites that would allow strangers to identify or locate you or that you otherwise do not want to share with the public.
- Installation of Mobile App: If you install or use one of the mobile apps, we may collect and use information regarding your mobile device, including but not limited to technical information about your mobile device, system and application software, peripherals, and location information, including GPS.
- Third Party Sources: We may obtain information about you from other sources, including service providers, third party services, publicly available sources or Westgate Resorts, which we consider personal information when aggregated with information you have provided us as described above. We are not responsible for the accuracy of any information provided by third parties or third party policies or practices.
We may use the information you provide to us for both marketing and non-marketing purposes.
Marketing purposes generally includes, but is not limited to, the operation of our WOW Players Club Rewards Program and notifying you about promotions and special offers regarding products and services provided by us or Westgate Resorts, and contacting you in response to your inquiries, comments and suggestions. These notifications are provided via our website, mobile apps, direct mail or email, text messages, or by telephone.
Non-marketing purposes generally includes, but is not limited to, validating your identity, recording gaming-related activity, issuing credit and collecting debt, facilitating reservations and processing purchase transactions from payment cards or other financial transactions, conducting market research and to improve customer service, complying with legal and regulatory requirements, satisfying contractual obligations, preventing fraud, cooperating with law enforcement or other government agencies, and application for employment verifications.
Sharing your information with Westgate Resorts and third-parties
We may share certain information we receive from you and your transactions with us with Westgate Resorts to help us operate the business. Doing so allows us to provide the products and services you have requested.
As permitted by law, we may share the information we collect with Westgate Resorts and non-affiliated third parties for marketing and non-marketing purposes. Your information may be shared with or collected by third party service providers who provide us with services, including but not limited to data hosting or processing, credit card processing, credit or background checks, or processing and fulfilling reservations or purchases. We require these providers to exercise reasonable care to protect your personal information and restrict its use to the purposes for which it was provided to them.
Interest based advertising
We and third parties may use the information collected through the Web sites using cookies, web beacons, and other technologies to help manage online advertising programs and deliver electronic advertisements that may be more relevant to individual consumers.
As a California resident you have the legal right to request from businesses with whom you have an established business relationship, (1) a list of the categories of personal information, such as your name, address, email address and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes, and (2) the names and addresses of all such third parties.
To request the above information, please mail your written request to the following address, with a reference to California Disclosure Information:
2801 Old Winter Garden Road
Ocoee, FL 34761-2965
California Do Not Track Disclosures
How do we respond to Web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services?
We respond to and respect your DNT signals.
May other parties collect personally identifiable information about an individual consumer’s online activities over time and across different websites when they visit any of the Westgate Resorts websites?
Notice to Vermont Residents
In response to Vermont regulations, we automatically treat accounts with Vermont billing addresses as if you requested that we not share your information with nonaffiliated third parties, and that we limit the information we share with our affiliates. If we disclose information about you to nonaffiliated third parties with whom we have joint marketing agreements, we will only disclose your name, address, other contact information, and information about our transaction and experiences with you.
Notice to Nevada Residents
In accordance with SB 220, Nevada residents may opt out of the monetary sale of their personal information collected on-line. The designated email address for these requests is firstname.lastname@example.org.
This Web site is not intended for children and we do not knowingly solicit or collect personally identifiable information from children. We may present information regarding Westgate programs that are for kids on this site for the reference of adults that are interested in activities at our locations for children.
The personally identifiable information you provide to us for making a reservation is made available to the applicable property for the purpose of meeting your reservation request. After making a reservation or completing your stay at a Westgate property, unless you tell us otherwise, the information you provide may be used by us and our Authorized Licensees for marketing of Westgate properties and certain other Westgate branded products. Westgate may use the services of third-party mail houses for the sole purpose of mailing materials.
After your stay we retain your personally identifiable information including details of your stay, room type and accommodation type.
Accessing our Web site from a Mobile Device
You can access our website from a web-enabled mobile device to find a property (including clicking to call the hotel) or view a reservation. If you desire to view a reservation you will be required to enter your Westgate account user name and password, or Westgate confirmation number and zip/postal code or country. No other personally identifiable information will be requested. In addition, you can make a reservation from a web-enabled device. When you make a reservation you will need to provide certain personally identifiable information such as name, email address and credit card information. Additionally, you can make payments to Westgate, via credit card, by accessing our website from a web-enabled mobile device. To review the security measures Westgate has in place regarding your credit card data, please review the section below titled Securing the Transmission and Storage of Information ASAS.
Securing the Transmission and Storage of Information
We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Mozilla Firefox. We also use SSL on other pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer or web-enabled device. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https."
After information reaches us, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of Westgate. Because laws applicable to personal information vary by country, our properties or other business operations may put in place additional measures that vary depending on the applicable legal requirements. Information collected on the Web sites covered by this privacy statement is generally processed and stored in the United States.
We typically maintain records for a minimum of five (5) years. In conforming with the EU General Data Protection Regulation (GDPR), you have the option to receive a copy of the information we maintain. Please send a request to Westgate Resorts Owner Relations Department, 2801 Old Winter Garden Rd, Ocoee FL 34761.
Disclosure of Information to Third Parties
Westgate may use the services of third party processors, such as market researchers, fulfillment houses, email service providers and mail houses that process mail for Westgate, Westgate's Authorized Licensees, persons authorized by you, as well as such entities and marketing companies that provide these services for Westgate, and Westgate's Authorized Licensees. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose Westgate specifies. We may provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us.
Westgate does not permit the sale or transfer of personally identifiable information to entities outside of the Westgate family of companies, and properties and our third party service providers for any non-Westgate use without your approval.
If you would like to request a list of our third party service providers, please send a letter to:
2801 Old Winter Garden Road
Ocoee, FL 34761-2965
By providing information to us you are consenting to the collection, use and disclosure of such personal information in the manner described in this Statement. We provide you the opportunity to withdraw your consent at any time by following the procedure described in this Choice/Opt-Out provision and as described for specific states above.
Such consent may be withdrawn in writing and sent to our customer service department at the following physical address:
2801 Old Winter Garden Road
Ocoee, FL 34761-2965
Or e-mail us at email@example.com
Our Website uses "cookie" technology. "Cookies" are encrypted strings of text that a Web site stores on a user's computer. Our Web site requires the use of a Cookie throughout the online reservation process. Without Cookies we will not be able to keep information you enter on multiple pages together. Cookies also enable us to customize our Web site and offerings to your needs and provide you with a better online experience. In addition, Cookies are used to:
Measure usage of various pages on our Web site to help us make our information more pertinent to your needs and easy for you to access; and
Provide functionality such as online reservations and other functionality that we believe would be of interest and value to you.
Emails about Special Offers and Promotions and Opt-Out
It is our intention that you should only receive email communications that will be useful to you and that you want to receive. When you communicate with Westgate via email and provide your email address, we may periodically contact you via email and provide information about Westgate special offers and promotions that may be of interest to you (unless you opt out). We may also give you the opportunity to receive Offers and Promotions from Westgate and, its Affiliates concerning other Westgate branded offers and promotions that we believe would be of interest to you.
We typically use third party email service providers to send emails. These service providers are contractually prohibited from using your email address for any purpose other than to send Westgate related email.
Each time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email. Please allow 10 business days for us to process your opt-out.
This is a United States Web site and is subject to laws of the United States and the State of Florida. Westgate will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Westgate guests, visitors, associates, or property (including this site), or to others. As mentioned previously, laws related to personally identifiable information vary by country.
Other Westgate Resorts Sites accessible from WestgateResorts.com
Within Westgate Resorts are numerous other Westgate Web sites that are accessible from links within WestgateResorts.com or via separate URLs. Namely, these Web sites are:
Last Updated: November 2019