Westgate Resorts & Accessibility

Westgate Resorts continuously strives to ensure that its services are accessible to the widest possible audience, regardless of technology or ability. Westgate Resorts has been actively working to increase the accessibility and usability of our website by adhering to current standards or guidelines. Our ongoing accessibility effort works towards conforming to the Web Content Accessibility Guidelines (WCAG) version 2.1.These guidelines not only help make web content accessible to users with sensory, cognitive and mobility disabilities, but ultimately to all users, regardless of ability.

Specifically, Westgate Resorts website www.westgateresorts.com [westgateresorts.com] makes UserWay's Web Accessibility [userway.org] Widget available which is powered by a dedicated accessibility server. The software allows www.westgateresorts.com [westgateresorts.com] to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

The www.westgateresorts.com accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan www.westgateresorts.com [westgateresorts.com] with UserWay's Accessibility Scanner [userway.org] to identify and fix every possible accessibility barrier on our site. While www.westgateresorts.com [westgateresorts.com] strives to adhere to the accepted guidelines and standards for accessibility, functionality and usability, it is not always possible to do so in all areas of the website.

If you wish to report an accessibility issue, have any questions or need assistance, do not hesitate to contact Westgate Resorts Customer Support as follows:

Email: accessibility@wgresorts.com
Phone: 800-609-8794

Westgate Resorts is committed to providing outstanding service and a first-class experience to all of our guests. In particular, it is our goal to accommodate disabled patrons, customers and members of the public to ensure that disabled individuals can equally access and enjoy the goods and services offered by Westgate Resorts in compliance with all applicable laws.

While each of Westgate Resorts is unique, there are some resort-wide accessibility features that are typically common among the Westgate Resorts’ family, which included, but are not limited to, ADA parking spaces, accessible routes to our amenities and facilities including wider doors and ramps in public areas and elevator access, ADA public restrooms on common areas, ADA signage, and pool lifts. This is not intended to be an exhaustive or comprehensive list as Resort accessibility features may vary due to a number of issues such as size of Resort, date when it was built and other logistical issues associated with the location of each Resort. We have also taken measures to ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented and the accessible room requested is the only remaining room of that type, that such individuals can reserve, upon request, accessible guest rooms or specific types of guest rooms and ensure that the guest rooms requested are blocked and removed from all reservations systems and a guarantee that the specific accessible guest room reserved through its reservations service is held for the reserving customer. However, we have endeavored to identify and describe accessible features in enough detail to reasonably permit individuals with disabilities to assess independently whether a particular Resort or guest room meets his or her accessibility needs in compliance with 28 CFR 36.302 (e) (iii).

Designated disabled parking spaces are located at several locations around our Resorts and Hotels. Please note that you must display a valid government issued accessibility parking permit in your vehicle.

Our Resorts also feature accessible guest rooms and suites with a range of amenities and facilities that vary based on the resort and unit type. Please visit our resort websites to review the accessibility features of the unit at the specific resort you own at or would like to visit or please contact us so that we can discuss our accessibility options. All of our accessible rooms and suites are non-smoking.

Westgate Resorts admits registered service and assistance animals as permitted by law. We may by law inquire as to whether or not the animal on property is a service animal and what task it performs.

Similarly, Westgate Resorts works with third-party Accessibility Agencies to audit our sites using live testers to assist us in implementing the necessary changes to make our site accessible to everyone including those using a screen reader, magnifier, voice recognition software, captions, alternative text and other assistive devices. We are continuously auditing and updating our website(s) to further improve the accessibility of our site.

We look forward to welcoming you to stay at any of our Westgate Resorts properties.