World of Westgate Loyalty Program Terms & Conditions

Membership in the WOW Loyalty Program is free and available to any individual who purchases a Westgate Resorts timeshare property or who rents rooms from Westgate Resorts and: (a) possesses the legal authority to agree to the Program Rules; (b) resides in a jurisdiction which legally permits participation in the WOW Loyalty Program; (c) provides valid and accurate personal information when enrolling in the WOW Loyalty Program; (d) is not already a Member of the WOW Loyalty Program (i.e. does not already have a WOW Account); and (e) has not previously been terminated from the WOW Loyalty Program.

Once an individual signs up for the Wow Loyalty Program, their benefits begin the next day.

To participate in the WOW Loyalty Program, you may enroll online through the WOW Mobile Application, WestgateOwners.com, WorldOfWestgate.com, WestgateReservations.com, MyWestgateVacation.com or visiting WestgateResorts.com (the “Site”) and set up a WOW Loyalty Program account (a “WOW Account”) in accordance with the on-screen instructions. You may also enroll by calling our Westgate Contact Support Center at 800-925-9999 (for Owners) or 877-729-0390 (for Non-Owners).

By opening a WOW Account to receive and redeem Privileges of the WOW Loyalty Program, you agree that:

• you have read and accept these Program Rules; and you have read and accept the Site and Website Terms of Use which are incorporated by reference herein; and

• you consent to the collection, use and disclosure of your personal data by Westgate and of its partner programs, and their authorized third-party agents and licensees in accordance with Westgate’s Privacy Policy.

Membership in the WOW Loyalty Program is subject to these Program Rules. Westgate reserves the right to alter or modify the WOW Loyalty Program at any time in Westgate’s sole discretion without notice to Members, including without limitation, the right to add, modify, delete or otherwise change any provision of the Program Rules or any aspect of the WOW Loyalty Program, including without limitation, any procedure, the Levels and the Privileges, each as defined below. Some benefits may be temporarily unavailable based on adjusted protocols due to the ongoing pandemic or business demands. These include but are not limited to daily maid service for the Elite tier, adjusted opening schedules for restaurants or theme parks or other items. Privileges are subject to availability and vary by resort. Please contact the resort prior to making a reservation to learn more about the available privileges associated with the property.

Westgate further reserves the right to terminate the WOW Loyalty Program at any time without notice to Members. Since any changes will be posted on the Site, Members should check this page regularly. Westgate will also attempt to alert Members of material changes via email sent to the most recent email address provided to Westgate through the WOW Loyalty Program. Continued membership in the WOW Loyalty Program following any changes to these Program Rules constitutes acceptance of such changes.

Westgate reserves the right to audit any Member’s WOW Account at any time and require that each Member display their personal QR code via the WOW Loyalty App and present identification to receive on-property benefits. Westgate reserves the right, in its sole discretion, to discontinue participation for any Member who acts or is reasonably suspected of acting in any manner which is inconsistent with or violates these Program Rules or any portion of the WOW Loyalty Program. Westgate also reserves the right to discontinue participation for any Member who (i) acts or is reasonably suspected of acting in a fraudulent, dishonest or improper manner in connection with the WOW Loyalty Program, including sharing their discounts with others not on their account; (ii) acts in a manner that is deemed detrimental to the WOW Loyalty Program or Westgate, as determined by Westgate in its sole discretion; (iii) is ejected from any Westgate location for any reason; or (iv) is in breach of the terms of Westgate’s Contract for Purchase and Sale or online rental booking Privacy Policy as well as Terms and Conditions, as determined by Westgate in its sole discretion. Westgate’s termination of Member’s membership will result in immediate removal from the WOW Loyalty Program and the individual will have no right to use or access the Privileges. Westgate’s decisions and interpretations of these Program Rules shall be within Westgate’s sole discretion and are final and binding. Members are responsible for remaining knowledgeable as to the Program Rules. Westgate is not responsible for incorrect or inaccurate transmission of information regarding the WOW Loyalty Program, or problems related to any of the equipment or programming associated with the WOW Loyalty Program.

Member is responsible for reading and understanding the Program Rules and other communications from Westgate about the WOW Loyalty Program in order to understand his/her rights, responsibilities, and status in the WOW Loyalty Program. If a Member has any questions about the WOW Loyalty Program or these Program Rules, the Member should contact Member Support at WOWLoyalty@wgresorts.com or call 800-925-9999 (for Owners) or 877-729-0390 (for Non-Owners).

Someone at the Member Level may attain a different Level described above upon becoming an Owner by purchasing a timeshare account directly from the developer. Owners may also move up or down in Levels depending on whether they purchase or sell their timeshare or purchase an additional timeshare directly from Westgate or trade up or down their timeshare. The Level will be based on the aggregate total of the purchase price of the timeshare interests purchased directly from Westgate and currently active. Westgate reserves the right, in its sole discretion to alter or modify the qualifications or criteria required to meet the Levels. Westgate reserves the right to determine the eligibility of any timeshare interest and correctly assign it to the appropriate level. Each timeshare interest may only count toward one WOW Loyalty account.

Once an Owner is enrolled in the Wow Loyalty Program, if they upgrade/downgrade (trade) their timeshare account, their level will be determined as follows:

• If the Owner has a traded account, they will have access to previous benefits until down payment is completed on the new account.

• Loyalty tiers assigned based on combined purchase price of active timeshare accounts. Resale Owners that have purchased their timeshare week(s) from any third party and not directly from Westgate, itself, are not eligible for Silver, Gold, Platinum and Elite tier levels.

Loyalty tiers assigned based on combined purchase price of active timeshare accounts. Resale Owners that have purchased their timeshare week(s) from any third party and not directly from Westgate, itself, are not eligible for Silver, Gold, Platinum and Elite tier levels.

Members whose resorts have been sold, will not qualify for status above Member Level. These currently include the following resorts:

• Resort 1 – Seasons Resort

• Resort 2 – Club Orlando

• Resort 6 – Westgate Miami Beach

• Resort 12 – Blue Tree Resort

• Resort 38 – Westgate Tunica Resort

• Resort 30 – Westgate South Beach

• Resort 45 – The Lodge at Westgate Park City Resort & Spa

• Resort 50 – The Lodge at Westgate Park City Resort & Spa

Anyone in a tier above Member may be downgraded to the Member tier upon the sale of their timeshare resort or their timeshare interest.

Members who achieve a certain Level may be able to redeem Privileges at participating properties as further described below. Privileges may not be combined with other select promotions, offers or discounts, and are not valid for reservations or groups if a Non-Owner books through any third-party including an online travel agency, wholesaler or any channel that is not a direct booking with Westgate. For Owners who are Silver, Gold or Platinum level, if they sign up for the WOW Loyalty Program and have an existing reservation, they may use their benefits on their reservation. If a Non-Owner signs up for the WOW Loyalty Program with an existing reservation booked directly through Westgate, they may apply their benefits, too, as long as they signed up for the WOW Loyalty Program at least 72 hours in advance of their check-in date of their upcoming reservation. Loyalty benefits for non-owners will be accessible to the Member 72 hours after a non-owner signs up for the loyalty program.

Neither Westgate, nor its parent, subsidiaries or affiliated companies will be responsible for any loss, injury or damage of any kind incurred by Member or anyone else in connection with Member’s participation in the WOW Loyalty Program.

THE WOW Loyalty Program IS OFFERED “AS IS” AND “AS AVAILABLE.” Westgate MAKES NO WARRANTIES EXPRESS OR IMPLIED WITH RESPECT TO THE WOW Loyalty Program AND Westgate HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, REGARDING THE WOW Loyalty Program, AND ANY PURCHASES OR PRIVILEGES, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Westgate SHALL NOT BE LIABLE TO ANY MEMBER OR OTHER PERSON FOR ANY DIRECT, COMPENSATORY, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER IN AN ACTION IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, STATUTORY RIGHTS OR ANY OTHER BASIS ARISING OUT OF, OR CONNECTED WITH, THE WOW Loyalty Program, OR ANY PRIVILEGES, EVEN IF Westgate HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF SUCH DAMAGES WERE FORESEEABLE. IN THE EVENT ANY OF THE FOREGOING LIMITATIONS OF LIABILITY ARE VOID OR NOT EFFECTIVE, MEMBER AGREES THAT THE TOTAL LIABILITY OF Westgate SHALL IN NO CASE EXCEED $25.

• Unless otherwise expressly stated herein, Benefits or privileges may not be assigned, sold or otherwise transferred by the Member, by operation of law or otherwise. If the Owner sells or transfers their week or engages the services of any timeshare exit company, Loyalty membership and benefits shall be suspended. This shall not apply to permitted transfers to immediate family members. Notwithstanding the foregoing, if an Owner owns two weeks, but on week one – they are the primary account holder and on week two – they are the secondary account holder, these accounts can be combined into one Loyalty Membership, if the primary account holders on both accounts agree to do so.

• The WOW Loyalty Program is subject to all applicable laws and regulations and is void where prohibited by law.

• By participating in the WOW Loyalty Program, Member consents to and authorizes Westgate to collect information about the Member in accordance with the terms of the Privacy Notice.

• Privileges are not Member’s property and may be revoked, canceled, limited or modified at any time.

• These Program Rules constitute the entire understanding between Westgate and Member with respect to the WOW Loyalty Program, and supersede any and all prior communications, whether written or oral.

• ARBITRATION OF DISPUTE - IMPORTANT NOTICE AFFECTING YOUR RIGHTS: In the event of any controversy between the parties, including but not limited to any claim, dispute, suit, demand, cross claim, counterclaim or third party complaint (whether statutory, in tort or otherwise) arising out of or relating to WOW Loyalty Program and the interpretation or validity of these Terms, including the validity, scope or applicability of this arbitration provision (also “Agreement”), shall be determined by binding arbitration. This arbitration provision is governed by the Federal Arbitration Act (“FAA”), 9 U.S.C. § 1 et seq. and not by any state rule or statute governing arbitration. THE PARTIES AGREE THAT ARBITRATION SHALL BE HEARD BY A SINGLE ARBITRATOR. YOUR CLAIM WILL NOT BE BROUGHT IN COURT AND NEITHER A JUDGE NOR A JURY WILL HEAR YOUR CLAIM. YOU MAY ASSERT A CLAIM IN ARBITRATION ONLY ON AN INDIVIDUAL BASIS AND NOT IN ANY REPRESENTATIVE CAPACITY OR AS A PRIVATE ATTORNEY GENERAL OR CLASS, COLLECTIVE OR MASS ACTION. FURTHER, THE PARTIES AGREE THAT THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OF MORE THAN ONE PERSON'S CLAIMS. The Arbitration shall be administered by the American Arbitration Association (“AAA”), 335 Madison Ave., Floor 10, New York, NY 10017-4605 (www.adr.org), or JAMS, 1881 Von Karman Ave., Suite 350 Irvine, CA 92612 (www.jamsadr.com). Arbitration shall be administered according to the arbitration service’s commercial arbitration fee schedule and the service’s current commercial rules and procedures except that: 1) the parties expressly waive the applicability of any rule governing class, collective or mass action; and 2) the parties agree that any specific arbitration procedure provided for herein shall apply to the arbitration proceeding. The arbitrator shall be neutral and independent and shall comply with the selected arbitration service’s code of ethics. Additionally, the arbitrator shall be guided by and apply the Federal Rules of Evidence and “governing substantive” law. The arbitrator’s award shall be final and binding on all parties, but subject to review in accordance with applicable statutes, rules and regulations governing arbitration awards. Judgment on the arbitration award may be entered in any court having jurisdiction over the parties. If a party fails to comply with the arbitrator’s award, the other party may petition a court having jurisdiction to enforce the award.

• Notwithstanding the above, YOU MAY CHOOSE TO PURSUE A FUTURE CLAIM IN COURT AND NOT BY ARBITRATION IFYOU OPT OUT OF THESE ARBITRATION PROCEDURES WITHIN 45 DAYS FROM THE DATE OF ENTERING THE WOW LOYALTY PROGRAM. You may opt out of these arbitration procedures by calling (844) 311-6211 or via the internet by completing the opt-out form located at www.westgateoptoutform.com. Any opt out received after the opt-out deadline will not be valid and you must pursue your claim in arbitration. Whether you accept this arbitration agreement or opt out of arbitration so you can proceed in court, you acknowledge and agree that, in any court case you may file, you WAIVE THE RIGHT TO A TRIAL BY JURY AND THAT YOU CANNOT FILE A CLAIM IN A REPRESENTATIVE CAPACITY OR AS A PRIVATE ATTORNEY GENERAL, OR FILE A CLAIM AS A CLASS, COLLECTIVE OR MASS ACTION OR PARTICIPATE IN A CLASS ACTION.

• While Westgate will use its best efforts to ensure accuracy of WOW Loyalty Program information, printing errors occasionally occur. Westgate reserves the right to correct such errors at any time in its sole discretion.