Terms & Conditions

How to Book an Extended Stay Reservation: Guest must first fill out an “Extended Stay Request Form” that is located on our brand website and return to the provided email address as instructed. This form is absolutely required in order for a rate and availability to be quoted. Guest agrees to all Terms & Conditions and Policy requirements upon completion and return of the Extended Stay Request Form, located at https://www.westgateresorts.com/extended-stay/.

Terms & Conditions: Guest agrees to all Terms & Conditions and Policy requirements upon completion and return of the Extended Stay Request Form. Extended Stay reservations require a deposit of 7-night’s room rate plus applicable taxes at the time of booking. Extended Stay reservations require a credit card for the deposit payment and a credit card must remain on file for the entire length of the reservation, even if any or all deposits are paid in cash. An additional refundable Damage Deposit of $250 will be required upon check-in. If no damage is found to the unit upon check-out, the $250 Damage Deposit will be refunded. If any damage is caused by the guest to the unit and/or to the property, the Damage Deposit will be forfeited and the guest may be subject to further property damage fees, up to and including legal action, as stated in the Damage Policy. For reservations that cancel prior to arrival, the remainder of the reservation will be canceled and no further charges will be incurred. For reservations that cancel or alter their check-out date during check-in or during their stay, the Early Check-out Policy will apply. For any Extended Stay reservations that check-out early and complete a stay of less than 28 consecutive room nights, the guest will be charged at the current Best Available Rate for all room nights stayed and will not be granted the Extended Stay discount. Extended Stay reservations may or may not be extended at the same rate and/or in the same room type as an existing confirmed reservation. An extension request of an already confirmed reservation, at any time, is subject to the requirement of a new reservation for the additional date(s) and will be subject to availability and prevailing rates at that time. Guest may be required to change room assignment for the new reservation. Not valid for existing reservations, groups or special events. Extended Stay policies and procedures are subject to change at any time in Westgate’s sole discretion

Extended Stay reservations require a deposit of 7-night’s room rate plus applicable tax at the time of booking.

Payment Policy: After the initial deposit is successfully collected from the guest, Extended Stay reservations require a full pre-payment for the next 7 consecutive room night’s stay, plus applicable taxes. Pre-payment will be due 24-hours prior to the next set of 7 consecutive room night’s stay. Failure of pre-payment will result in cancellation of reservation for any remaining room nights and the Early Check-out Policy will be applied. For any stays of less than 28 consecutive room nights, the guest will be charged at the current Best Available Rate for all room nights stayed and will not be granted the Extended Stay discount.

For any Extended Stay reservations that check-out early and complete a stay of less than 28 consecutive room nights, the guest will be charged at the current Best Available Rate for all room nights stayed and will not be granted the Extended Stay discount. Furthermore, guest will be penalized a 1-night room rate plus applicable taxes Early Check-out Fee, or/including any remaining pre-paid deposit on the reservation that was paid for that week’s stay, whichever is greater.

Cancel Policy: Extended Stay reservations require a deposit of 7-night’s room rate plus applicable taxes at the time of booking. Cancellations must be made 30-days prior to arrival by 4pm Hotel time in order to receive a full deposit refund. Reservations that cancel within 30-days of arrival after 4pm Hotel time forfeit the 7-night’s room rate plus applicable taxes deposit. Any reservations that cancel or alter their check-out date during check-in or during their stay are subject to the Early Check-out Policy.

Extended Stay reservations that No Show To Hotel forfeit the entire 7-night’s room rate deposit plus applicable taxes.

Damage Deposit Policy: An additional refundable Damage Deposit of $250 will be required upon check-in. If no damage is found to the unit upon check-out, the $250 Damage Deposit will be refunded. If any damage is caused by the guest to the unit and/or to the property, the Damage Deposit will be forfeited and the guest may be subject to further property damage fees, up to and including legal action, as stated in the Damage Policy.

Damage to the property, including but not limited to guest rooms, fixtures, furnishings, artwork, décor or linens, will result in a charge of 120% of fair replacement value or necessary cleaning. A person who negligently or intentionally causes damage to the hotel or any furniture or furnishings within the hotel, shall be liable for damages sustained by the hotel staff, including the hotel's loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired.

Housekeeping Policy: Extended Stay reservations will receive one full service room cleaning for every 7-nights, which is defined as dusting, vacuuming, mopping in tiled areas, linen and towel change, emptying trash, cleaning of bathroom, kitchen and balcony (if applicable) and replenishment of toiletries and toilet paper. Day of service is determined at the time of room assignment and will be communicated during check-in. Additional housekeeping services are available a-la-carte and can be purchased from the Front Desk.

Extended Stay reservations are not required to pay a Resort Fee. Fees for Wi-Fi will apply, if applicable.

Pet Policy: Extended Stay reservations are required to follow the properties existing Pet Policy, including a mandatory non-refundable Pet Cleaning Fee of $250 USD, plus a Pet Deposit of $100 USD, which is refundable if there is no damage to the unit, at the time of check-in. Breed restrictions apply. No charge for service animals.

Special Notices: COVID-19: The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact. As a result, federal, state, and local governments and health agencies recommend social distancing and have, in many locations, prohibited the congregation of large groups of people. Westgate Resorts, Ltd., and its related and affiliated entities (collectively “Westgate”) have put in place preventative measures to reduce the spread of COVID-19; an up-to-date list of these measures may be found by visiting www.WestgateCares.com. However, Westgate cannot guarantee that you or your family will not become infected with COVID-19 while travelling to or visiting the property, either of which could increase you and your family’s risk of contracting COVID-19. By making a reservation and travelling to the property, you voluntarily assume the risk that you and your family may be exposed to or infected by COVID-19 and that such exposure or infection may result in personal injury, illness, permanent disability, or death. You further understand that the risk of becoming exposed to or infected by COVID-19 at the property may result from the actions, omissions, or negligence of yourself and others, including, but not limited to, Westgate Team Members and other guests.

Please Note the Following

Room Reservations are not accepted by Hotel Provider until confirmed by confirmation number.

Hotel Provider reserves the right to cancel or modify a room reservation (including after the room reservation has been confirmed) if the room reservation includes or resulted from a mistake or error of any kind, including but not limited to, a mistake or error in the rate, resort or room type or where it appears that a guest has engaged in fraudulent or misleading activity in making the room reservation and/or if the deposit requirement(s) are not met due to insufficient funds or if the credit card declines at the time of deposit processing. Full and final payment is due upon arrival. Failure to provide full payment upon check-in will result in cancellation of the reservation and denial of a room assignment.

All rates are in US dollars.

Full and final payment is due upon arrival.

These Terms and Conditions are subject to change by Hotel Provider without notice.