Frequently Asked Questions

Q: I have questions around the wildfires in Gatlinburg, Westgate Smoky Mountain Resort & Spa, River Terrace Resort and Convention Center.

A: Please visit to review a list of FAQs.

Q. What forms of payment are accepted?

A. American Express, Diners Club, Discover, Visa & Master Card/Eurocard.

Q. Is early check-in and late check-out available?

A. Yes, regular check-in is at 4 pm and check-out is at 10 am. To make other arrangements we will be happy to accommodate special requests based on availability. There are no early check-ins before 1pm. If you arrive before your room is available, the front desk will hold your luggage until your room is ready. Late check-outs are subject to an additional fee.

Q. What is the minimum check-in age?

A. The check-in age varies with each resort. Please review the Terms & Conditions page to find out what the check-in age is at your desired resort.

Q. Are linens and towels provided?

A. Yes. Additional housekeeping services require a 24 hour notice.

Q. Does my room reservation require any guarantee?

A. All room reservations require a credit card guarantee. Full deposits are required for all packages, including tickets.

Q. How do I cancel my hotel reservation without a charge?

A. Cancellations for most reservations must be made 72 hours before arrival in order to avoid penalties of one night room and tax. Please check the cancellation policy on your reservation for additional information as some reservations have different cancellation policies.

Q. Do you offer discounts for a group booking?

A. For details of the group rates, please contact the Group Department at 1-866-731-7259.

Q. Is smoking allowed in the rooms?

A. Our Resorts are non-smoking.

Q. Am I required to take a timeshare presentation with a rental reservation?

A. No.