Resort Overview

Get your vacation started early & expedite your check-in by downloading the Westgate Resorts App and joining the World of Westgate (WOW) Loyalty Program for free. Kick back & relax in comfortable accommodations, located in the heart of Downtown Gatlinburg, Tennessee. Enjoy easy access to Gatlinburg’s main street, exciting outdoor activities, and Dollywood theme park. We’ll help you discover all that Gatlinburg, Tennessee has to offer.

Address: 240 River Road Gatlinburg, TN 37738

Front Desk Phone Number: 865-436-5161

Reservations: 888-795-2136

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General Policies

Check-in time: 4:00PM

Check-out time: 10:00AM

Early check-in or late check-out requests can be made, based on availability. Fees may apply

Minimum check-in age is 21 years old

All rooms are non-smoking

Dog Friendly: YES (conditions and fees may apply)

Rollaway/extra beds are not available

Babysitting services are not offered

Deposit Policy: $50 credit card/$200 cash

Free WiFi

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Parking & Transportation

Free self-parking

Gatlinburg trolley stop*

Pigeon Forge trolley*

Gatlinburg mass transit system

Trolley/taxi/car services

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Guest Services

24-hour front desk (Luggage can be stored if your room is not ready prior to your arrival)

Concierge services

Laundry facilities

Tour/ticket assistance

Full catering services

24-hour security

Please note that we do not offer complimentary breakfast

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Languages Spoken

Amenities & Activities

WiFi access

Concierge services

Picnic area

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Business Services

Business center

20,000+ square feet of flexible meeting space

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Pools

What's Nearby

Ripley's Aquarium - 0.1 miles

Skybridge - 0.4 miles

Ober Gatlinburg - 0.7 miles

Wild Bear Falls Waterpark - 2.2 miles

Dolly Parton’s Stampede - 6.4 miles

Dollywood/Splash Country - 8.8 miles

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Accessibility

Wheelchair-accessible parking

Wheelchair-accessible registration desk

The resort provides accessible routes to our facilities and amenities including, but not limited to, accessible ramps to our pool decks and convention space. The pools feature a lift for mobility-impaired guests. An accessible Front desk counter for easy and hassle-free registration. Designated parking spaces throughout the resort. Elevators are equipped with audible tones/bells or verbal annunciators to designate passage of floors. River Terrace also offers accessible public bathrooms.

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Change/Modify Your Reservation*

Owners: For questions, modifications or cancellations to your reservation, please call 800-925-9999 (OPT 2)

Hotel Guests: For questions, modifications or cancellations to your reservation, please call 888-808-7410

Travel Club: For questions, modifications or cancellations to your reservation, please call 800-875-1817 (OPT 2)

VOA: For questions, modifications or cancellations to your reservation, please call 800-811-8760

*Cancellations for most reservations must be made 72 hours before arrival to avoid penalties of one night room and tax. Please check the cancellation policy on your reservation for additional information as some reservations have different cancellation policies.

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Resort Information

Spacious Rooms

Guests of the resort can choose from a king or double queen room. Enjoy a scenic downtown view, or upgrade to a serene river view.

Dining Options at Westgate Smoky Mountain Resort & Water Park

Enjoy exquisite food options at our nearby resort Westgate Smoky Mountain Resort & Water Park. Hop on the Gatlinburg Trolley and enjoy a short ride to expertly prepared breakfast, lunch, and dinner, to specialty drinks, and tasty desserts, you’ll enjoy a sweet ending to every meal at these eateries.

Nearby Indoor Water Park

A short trolley ride takes you to Wild Bear Falls, located at our nearby resort: Westgate Smoky Mountain Resort & Spa, via the Gatlinburg Trolley System. Enjoy thrilling waterslides, a lazy river, zero-entry pool, toddler play area and a treehouse play feature that splashes gallons of water on guests below.

Unique Things to Do in Gatlinburg

Want to plan the ultimate Gatlinburg Getaway? Discover endless adventure with activities for every season and interest! From exploring free things to do in the area, to family-friendly attractions, and romantic escapades, there's something for everyone. Plan your perfect getaway and unlock a world of unforgettable experiences.

Location, Location, Location

After a fun-filled day exploring area attractions, relax on your own private balcony and enjoy spectacular views of the beautiful Great Smoky Mountains or the scenic Little Pigeon River. The resort is within walking distance of downtown Gatlinburg and offers convenient amenities.

Guest Reviews

Don't just take our word, read past guests' reviews from their recent Gatlinburg vacation.

Heated Outdoor pools and spa tubs let you unwind while enjoying the wooded splendor in Gatlinburg, TN after a busy day in downtown, or hiking through Smoky Mountains National Park.

Seasonal Outdoor Pool

Enjoy a seasonal, outdoor pool that lets you unwind while enjoying the wooded splendor outside Gatlinburg, TN after a busy day in downtown, or hiking through Smoky Mountains National Park.

Accessibility

The resort provides accessible routes to our facilities and amenities including, but not limited to, accessible ramps to our pool decks, convention space. The pools feature a lift for mobility-impaired guests. An accessible Front desk counter for easy and hassle-free registration. Designated parking spaces throughout the resort. Elevators are equipped with audible tones/bells or verbal annunciators to designate passage of floors. River Terrace also offers accessible public bathrooms.

Gatlinburg River Hotel | Westgate River Terrace Resort

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Large Room Set up with Tables for Event | Groups & Meetings at River Terrace Resort

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Portrait of Family Looking at Map | Specials at Westgate River Terrace

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River Terrace Resort and Convention Center

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