Owner Retention Specialist In Orlando | Woman Working at Westgate as a Retention Specialist
Owner Retention Specialist In Orlando | Woman Working at Westgate as a Retention Specialist
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Special Rates
Special Rates

Timeshare Owner Retention Representative (Full-Time, Remote)

Westgate Resorts
Remote – Hybrid – Must reside in Florida

Job Details

Pay: Starting at $16/hr and up to $20/hr with bonuses and shift differentials. Get paid bi-weekly or get access to your pay every day as you need it with Daily Pay.

Job Description: Westgate Resorts is now hiring a Timeshare Owner Representative for a full-time, remote (work-from-home) position. *Please note that you may be asked to come into the office on some days.

As a Timeshare Owner Retention Representative, you will:

  • Aim to satisfy new owner concerns and to reaffirm purchases if necessary

  • Provide service to owner requests within departmental guidelines, utilizing the customer relationship management software system

  • Speak with owners who have made a purchase within the last 30 days

  • Educate owners on their purchases and how to best utilize their week(s)

  • Be able to work the following schedule:

o Monday - Friday 10 a.m. – 6:30 p.m.

o Saturday 9 a.m. – 5 p.m.

Westgate Team Member Benefits

As a Westgate Resorts Team Member, you’ll get the opportunity to become a World of Westgate (WOW) loyalty member, which entitles you to tons of benefits and perks, like discounts on hotel rooms for you and your family and friends, waived resort fees, FREE access to Westgate Resorts water parks and so much more! Download the Westgate Resorts mobile app to learn more!

Besides our WOW Loyalty Program, Westgate Resorts offers outstanding benefits for all team members, including:

  • Get access to your pay every day as you need it with Daily Pay

  • Comprehensive health benefits – medical, dental and vision

  • Paid Time Off (PTO) – vacation, sick and personal

  • Paid holidays

  • 401K with generous company match

  • Family benefits, including pregnancy, parental leave and adoption assistance

  • Wellness programs

  • Flexible spending accounts

  • Tuition assistance

  • Military leave

  • Employee Assistance Program (EAP)

  • Life, disability, accident, critical illness and hospital insurance

  • Pet insurance

  • Exclusive discounts for Team Members (i.e., hotels, cruises, resorts, restaurants, entertainment, etc.)

  • Community involvement programs

  • Opportunity for professional growth

Why Work With Us

As a Timeshare Owner Representative at Westgate, you’ll be a part of a not-so-traditional call center. We've been able to bring our office culture to life in a virtual space. More work-life balance means more productivity and fun! Expect in-person meet-ups, catered and potluck gatherings, as well as new ways to interact and motivate all our Team Members every day!

We’re more connected and engaged than ever before. We don't like to brag, but we think we’re an awesome team to be a part of. We love bringing in new people and welcoming them with open arms into the Westgate family. Apply today! Let us help you grow your career.

Job Qualifications

  • Excellent communication skills

  • Read, write and speak English fluently (Spanish is preferred)

  • Must possess integrity, passion and strong work ethic

Education

  • High school diploma or general education degree (GED)

  • 1 to 3 months related experience and/or training

  • Experience in retaining clients is preferred

  • Salesmanship skills preferred

About Westgate Resorts

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada and Arizona. Westgate meets every vacation expectation, for every family and every budget. As we continue growing, we will continue to offer the best and most-affordable vacation options out there!

Westgate Resorts is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state, or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

Team Members Outside with Table of Shirts | Employee Benefits

Team Member Benefits

  • Comprehensive health benefits - medical, dental, and vision

  • Paid Time Off (PTO) - vacation, personal, and sick

  • Paid Holidays

  • 401(K), including generous company match

  • Family benefits include pregnancy, parental leave, adoption assistance and military leave

  • Flexible Spending Accounts

  • Employee Assitance Program (EAP)

  • Life, Disability, Accident, Critical Illness, & Hospital Insurance

Piggybank with Money | Employee Benefits

DailyPay Benefits

  • Track your daily income with updates after every shift

  • Transfer your earnings instantly*

  • Automatically save a portion of your paycheck

*Access one on one free financial coaching

Woman Using Laptop | Employee Benefits

Professional Development

  • Professional Workshop

  • Management Training Programs

  • Internal Job Transfers

  • Tuition Reimbursement

  • Ambassador Program

  • We Caught You Doing Something Right

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