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Frequently Asked Questions about the World of Westgate Loyalty Program

Have questions about our exciting World of Westgate Loyalty program? We've got answers! If you have additional questions beyond what's on this page, feel free to reach out to us at the following numbers: 888-852-2959 (Guests) | 800-925-9999 (Owners) or review the complete WOW Loyalty Program Terms & Conditions.

General Questions
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How do I enroll in World of Westgate?

Owners and Non-Owners can enroll in the program via the Westgate Resorts Mobile App or Online Account Management. You must have an online profile. Once you login or create your account profile, follow the prompts for Loyalty enrollment.

Your eligible tier level will display when enrolling.

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Is there a cost to join World of Westgate?

The World of Westgate Loyalty Program is completely free! Non-Owners do not need to make a purchase to participate in the program.

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What are the membership tiers?

There are five membership tiers: Member, Silver, Gold, Platinum, and Elite. Member Tier is open to any guest. Silver, Gold, Platinum, and Elite are available to Westgate Owners only.

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How soon after I enroll will I receive my member number?

Members are assigned a Loyalty number upon enrollment.

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If I don’t have my phone with me, how can I receive my discounts?

To receive the appropriate discount for your Loyalty tier level you must present your QR code in the Westgate Resorts Mobile App. This is the only way to receive benefits while on property, except for your Annual Resort Credit. Be sure you have the app on your phone before you check in! The app is available for Apple, and Android mobile devices.

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How do I update my account information?

All Loyalty members, whether, a Guest or Westgate Owner, can update account information by signing into their account on the Westgate Resorts Mobile App.

  • After signing in, click on “My Profile.”

  • Update your contact information, communication preferences, and additional information.

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If I send a Guest, will they receive benefits?

Guests will not receive on-property discounts and privileges. If booking an Owner’s Guest, the Owner will receive the benefit(s) available at the reservation level only based on tier level.

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What are the benefits at each tier level?

You can find a complete listing of all benefits per Member tier level via this link.

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Where can I review the complete WOW Loyalty Terms & Conditions?

The complete WOW Loyalty Terms & Conditions are at www.westgateresorts.com/loyalty/terms-conditions/.

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I joined WOW after I booked. Will I receive benefits for my stay?

Yes! If you booked your reservation directly through Westgate, you can log into the Online Account Management system or Westgate Resorts Mobile App to link the reservation with your Loyalty Account. So long as this is completed prior to check-in, you will receive benefits.

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How does the discounted Resort & Destinations Fees privilege work?

It’s easy! To receive this discount, you need to book your reservation directly through Westgate Resorts and you need to enroll in the WOW Loyalty Program prior to your check-in date. If you enroll on the day of check-in or anytime thereafter, you can enjoy this privilege on your next stay.

Westgate Owners
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What are the different Member Levels for Westgate Owners?

Westgate Owners are eligible for Silver, Gold, Platinum or Elite tiers. The membership tier level is based on the combined purchase price(s) for active timeshare accounts purchased directly from Westgate Resorts. Active accounts are defined as those associated with an active timeshare account in good standing. Restrictions may apply.

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Can any Owner receive WOW Loyalty benefits?

Membership is assigned at the account level and only one owner needs to enroll. While being assigned to a tier level is automated, there is no automatic enrollment for Owners.

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If I send a Guest, will they receive benefits?

Guests will not receive on-property discounts and privileges. If booking an Owner’s Guest, the Owner will receive the benefit(s) available at the reservation level only based on tier level.

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How soon after I enroll will I receive my member number?

The Loyalty number is a new number and not the same as an Account number. The Loyalty number will be displayed within the World of Westgate Loyalty section on the Westgate Online Account Management website at WestgateOwners.com and within your account on the Westgate Resorts Mobile App.

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How do I unlock each Member Level?

Loyalty tiers are assigned based on combined purchase price for active timeshare accounts purchased directly from the Developer. Simply put, the more you own, the more benefits you unlock on every vacation! To explore Ownership options, please contact a team member at 855-591-8147 or 561-593-0849.

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Can I enroll as an Owner if I purchased through a Resale company?

This program is a developer benefit for Owners. Resale Owners are not eligible to participate in WOW on an Ownership level but may enroll as a Non-Owner Member. You cannot use your resale week to go higher than the Member tier.

If an Owner has multiple accounts, only the non-resale accounts would determine their tier level. Family to family and other approved resale transfers do not apply to this exclusion.

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Does everyone on the deed need to enroll?

The Loyalty Membership is assigned under the first name or signature on the contract. However, if the Owner wants to change the name on the Loyalty account, they may request the change via the Owner Contact Center at 800-925-9999 or 407-355-1105 or WestgateOwners.com via chat.

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What if I have multiple Ownership Accounts?

The system will automatically aggregate the purchase price on Active accounts when the names, birthdates and Social Security Numbers are exact.

If the information is different, the accounts will not be automatically aggregated and kept separate. However, if an Owner wants to change this, they may contact the Owner Contact Center at 800-925-9999 or 407-355-1105 or WestgateOwners.com via chat.

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What if my benefits are suspended?

If an Owner becomes more than 60 days delinquent on payments, their Loyalty Benefits will be suspended. If multiple accounts are owned, all accounts must be current. Benefits will be reinstated, and tier level will return once the account(s) are made current.

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If I’m Elite level, will I receive Daily Maid Service throughout my stay?

Daily housekeeping is suspended for the time being, as a result of safety precautions.

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