Scenic View Of Waterfall River And Forest
Scenic View Of Waterfall River And Forest
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Welcome to Westgate Smoky Mountain Resort

Thank you for your patience throughout this world pandemic crisis and we welcome you to our Gatlinburg resort. Knowing our common areas are used by guests and team members alike, we augmented our cleaning processes for everyone’s safety and peace of mind. To read more about our WestgateCARES program, please click here. Also, please see below for a list of opening dates and relevant information so you're aware of what's open during your stay.

Westgate Resorts requires that all guests & visitors wear face masks while inside our interior public spaces, restaurants & retail outlets until further notice.

Resort Information

Food & Beverage

Water Park & Pools

  • Crocket Creek & Mountain Top Pools
    Open | Hours: 9:00am - 10:00pm

  • Wild Bear Falls Water Park (Tickets sold separately)
    Open | Hours: 11:00am - 7:00pm


  • Activities Room
    Open | Hours: Mon-Fri 10:00am - 5:00pm

  • Mini-Golf
    Open | Hours: 24 hours

  • Flying Bear Zipline
    Open | | Hours: 12:00pm - 5:00pm


  • Fitness Center
    Open | Hours: 6:00am - 10:00am & 4:00pm - 8:00pm

  • Serenity Spa by Westgate
    Open | Hours: 9:00am - 6:00pm
    (Nail Services, Foot Massages and Brow Wax only )


We are doing our part to ensure the health, safety and well-being of our guests, Team Members and our communities by developing and sharing processes and procedures to aid in those efforts.

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Phone Number Directory

  • Activities Department x 89116

  • Bell Services x 84994

  • Fax and Copy Services x 84606

  • Fax Number 865-430-4845

  • Fire Department 865-436-5112

  • Gatlinburg Post Office 865-436-5464

  • Guest Services x 1234

  • Lost and Found x 84821

  • Marketplace x 84826

  • Operator x 0

  • Package Delivery/Pickup x 0

  • Police Department 865-436-5181

  • Resort Main Line 865-430-4800

  • Resort Manager on Duty x 0

  • Security x 84804

  • Serenity Spa by Westgate x 84201

  • The Roaring Fork x 84612

  • Ticket and Information Desk x 84774

  • Time and Temperature 9+453-6171

  • Trolley Office 865-436-3897

  • Walgreens (Pigeon Forge) 865-429-7127

  • Wild Bear Falls Water Park x 89115

Enhanced Standards

Wild Bear Falls Water Parks in TN | Indoor Water Park Resorts | Westgate Smoky Mountain Resort & Spa

Wild Bear Falls Water Park

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Westgate Smoky Mountain Resort & Water Park

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