Wild Bear Falls Water Park at Westgate Smoky Mountain Resort & Water Park will be closed from January 24 through February 3, 2022 for annual maintenance. The water park will reopen on February 4, 2022.
Scenic View Of Waterfall River And Forest
Scenic View Of Waterfall River And Forest
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Special Rates
Special Rates

Welcome to Westgate Smoky Mountain Resort

At Westgate Resorts, our highest priority is providing the ultimate guest experience and customer service to guests like you! We consistently deliver high-quality service to our visitors to create a phenomenal overall vacation experience and our resort teams are dedicated to ensuring all public spaces and accommodations meet our updated health and safety standards.

Before traveling, please be sure to check updated guidelines and mandates. Westgate Resorts encourages all guests and team members to wear face masks inside our interior public spaces, restaurants & retail outlets. Visit WestgateCARES.com to learn about everything we're doing to deliver the safest stay possible.

The Flying Bear Zipline will be closed for Annual Safety Maintenance until Sept. 15, 2021.

Resort Information

Food & Beverage

Water Park & Pools

  • Crocket Creek & Mountain Top Pools
    Open | Hours: 9:00am - 10:00pm

  • Wild Bear Falls Water Park (Tickets sold separately)
    Open | Hours: Sunday - Thursday 11:00am - 7:00pm (10:00am for Owners) Friday & Saturday 11:00am - 8:00pm (10:00am for Owners)


  • Activities Room
    Open | Hours: Mon-Fri 10:00am - 5:00pm

  • Mini-Golf
    Open | Hours: 24 hours

  • Flying Bear Zipline
    Open | | Hours: 12:00pm - 5:00pm



We are doing our part to ensure the health, safety and well-being of our guests, Team Members and our communities by developing and sharing processes and procedures to aid in those efforts.

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Phone Number Directory

  • Activities Department x 89116

  • Bell Services x 84994

  • Fax and Copy Services x 84606

  • Fax Number 865-430-4845

  • Fire Department 865-436-5112

  • Gatlinburg Post Office 865-436-5464

  • Guest Services x 1234

  • Lost and Found x 84821

  • Marketplace x 84826

  • Operator x 0

  • Package Delivery/Pickup x 0

  • Police Department 865-436-5181

  • Resort Main Line 865-430-4800

  • Resort Manager on Duty x 0

  • Security x 84804

  • Serenity Spa by Westgate x 84201

  • The Roaring Fork x 84612

  • Ticket and Information Desk x 84774

  • Time and Temperature 9+453-6171

  • Trolley Office 865-436-3897

  • Walgreens (Pigeon Forge) 865-429-7127

  • Wild Bear Falls Water Park x 89115

Enhanced Standards

Wild Bear Falls Water Parks in TN | Indoor Water Park Resorts | Westgate Smoky Mountain Resort & Spa

Wild Bear Falls Water Park

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Westgate Smoky Mountain Resort & Water Park

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