Welcome to Westgate Smoky Mountain Resort
At Westgate Resorts, our highest priority is providing the ultimate guest experience and customer service to guests like you! We consistently deliver high-quality service to our visitors to create a phenomenal overall vacation experience and our resort teams are dedicated to ensuring all public spaces and accommodations meet our updated health and safety standards.
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Resort Information
Food & Beverage
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Southern Comfort® Restaurant
Open | Hours: 5:00pm - 9:00pm -
Southern Comfort® Lobby Bar
Open | Hours: 4:00pm - 9:00pm -
Roaring Fork
Open | Hours: 12:00pm - 6:00pm -
Mountain Top Pool Bar
Open | Hours: 12:00pm - 5:00pm (Friday, Saturday & Sunday Only) -
The Marketplace
Open | Hours: 8:00am - 9:00pm (Delivery Available: Daily 11:00am – 5:00pm)
Water Park & Pools
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Crocket Creek & Mountain Top Pools
Open | Hours: 9:00am - 10:00pm -
Wild Bear Falls Water Park (Tickets sold separately)
Open | Hours: Sunday - Thursday 11:00am - 7:00pm (10:00am for Owners) Friday & Saturday 11:00am - 8:00pm (10:00am for Owners) -
Water Park will be closed: January 17 through February 2, 2023 for annual maintenance.
Activities
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Activities Room
Open | Hours: Mon-Fri 10:00am - 5:00pm -
Mini-Golf
Open | Hours: 24 hours -
Flying Bear Zipline
Open | | Hours: 12:00pm - 5:00pm
Amenities
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Fitness Center
Open | Hours: 6:00am - 10:00am & 4:00pm - 8:00pm -
Serenity Spa by Westgate
Open | Hours: 9:00am - 6:00pm
WestgateCARES
We are doing our part to ensure the health, safety and well-being of our guests, Team Members and our communities by developing and sharing processes and procedures to aid in those efforts.
Phone Number Directory
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Activities Department x 89116
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Bell Services x 84994
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Fax and Copy Services x 84606
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Fax Number 865-430-4845
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Fire Department 865-436-5112
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Gatlinburg Post Office 865-436-5464
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Guest Services x 1234
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Lost and Found x 84821
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Marketplace x 84826
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Operator x 0
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Package Delivery/Pickup x 0
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Police Department 865-436-5181
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Resort Main Line 865-430-4800
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Resort Manager on Duty x 0
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Security x 84804
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Serenity Spa by Westgate x 84201
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The Roaring Fork x 84612
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Ticket and Information Desk x 84774
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Time and Temperature 9+453-6171
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Trolley Office 865-436-3897
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Walgreens (Pigeon Forge) 865-429-7127
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Wild Bear Falls Water Park x 89115
