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Welcome to Westgate Smoky Mountain Resort

At Westgate Resorts, our highest priority is providing the ultimate guest experience and customer service to guests like you! We consistently deliver high-quality service to our visitors to create a phenomenal overall vacation experience and our resort teams are dedicated to ensuring all public spaces and accommodations meet our updated health and safety standards.


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Resort Information

Food & Beverage

Water Park & Pools

  • Crocket Creek & Mountain Top Pools
    Open | Hours: 9:00am - 10:00pm

  • Wild Bear Falls Water Park (Tickets sold separately)
    Open Daily: 11:00 am - 7:00 pm

    • Owner Hours: Open daily from 10:00 AM - 7:00 PM


  • Activities Room
    Open | Hours: Mon-Fri 10:00am - 5:00pm

  • Mini-Golf
    Open | Hours: 24 hours

  • Flying Bear Zipline
    Open | | Hours: 12:00pm - 5:00pm



We are doing our part to ensure the health, safety and well-being of our guests, Team Members and our communities by developing and sharing processes and procedures to aid in those efforts.

Phone Number Directory

  • Activities Department x 89116

  • Bell Services x 84994

  • Fax and Copy Services x 84606

  • Fax Number 865-430-4845

  • Fire Department 865-436-5112

  • Gatlinburg Post Office 865-436-5464

  • Guest Services x 1234

  • Lost and Found x 84821

  • Marketplace x 84826

  • Operator x 0

  • Package Delivery/Pickup x 0

  • Police Department 865-436-5181

  • Resort Main Line 865-430-4800

  • Resort Manager on Duty x 0

  • Security x 84804

  • Serenity Spa by Westgate x 84201

  • The Roaring Fork x 84612

  • Ticket and Information Desk x 84774

  • Time and Temperature 9+453-6171

  • Trolley Office 865-436-3897

  • Walgreens (Pigeon Forge) 865-429-7127

  • Wild Bear Falls Water Park x 89115

World of Westgate Loyalty | Westgate Smoky Mountain Resort & Water Park | Woman Sitting in Chair Overlooking the Smoky Mountains

World of Westgate Loyalty

Wild Bear Falls Water Parks in TN | Indoor Water Park Resorts | Westgate Smoky Mountain Resort & Spa

Wild Bear Falls Water Park

Westgate Resorts Smoky Mountains Overview | Aerial Shot of Resort Surrounded by Trees

Resort Overview


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Westgate Smoky Mountain Resort & Water Park

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Please select a check-in and check-out date