Welcome to Westgate Smoky Mountain Resort
At Westgate Resorts, our highest priority is providing the ultimate guest experience and customer service to guests like you! We consistently deliver high-quality service to our visitors to create a phenomenal overall vacation experience and our resort teams are dedicated to ensuring all public spaces and accommodations meet our updated health and safety standards. Visit WestgateCARES.com to learn about everything we're doing to deliver the safest stay possible.
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Resort Information
Food & Beverage
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Southern Comfort® Restaurant
Open | Hours: 5:00pm - 9:00pm -
Southern Comfort® Lobby Bar
Open | Hours: 4:00pm - 9:00pm -
Roaring Fork
Open | Hours: 12:00pm - 6:00pm -
Mountain Top Pool Bar
Open | Hours: 12:00pm - 5:00pm (Friday, Saturday & Sunday Only) -
The Marketplace
Open | Hours: 8:00am - 9:00pm (Delivery Available: Daily 11:00am – 5:00pm) -
Drafts Burger Bar (Located nearby at River Terrace and Convention Center)
Open | Hours: 8:00am - 8:00pm
Water Park & Pools
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Crocket Creek & Mountain Top Pools
Open | Hours: 9:00am - 10:00pm -
Wild Bear Falls Water Park (Tickets sold separately)
Open | Hours: Sunday - Thursday 11:00am - 7:00pm (10:00am for Owners) Friday & Saturday 11:00am - 8:00pm (10:00am for Owners) -
Water Park will be closed: January 17 through February 2, 2023 for annual maintenance.
Activities
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Activities Room
Open | Hours: Mon-Fri 10:00am - 5:00pm -
Mini-Golf
Open | Hours: 24 hours -
Flying Bear Zipline
Open | | Hours: 12:00pm - 5:00pm
Amenities
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Fitness Center
Open | Hours: 6:00am - 10:00am & 4:00pm - 8:00pm -
Serenity Spa by Westgate
Open | Hours: 9:00am - 6:00pm
WestgateCARES
We are doing our part to ensure the health, safety and well-being of our guests, Team Members and our communities by developing and sharing processes and procedures to aid in those efforts.
Phone Number Directory
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Activities Department x 89116
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Bell Services x 84994
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Fax and Copy Services x 84606
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Fax Number 865-430-4845
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Fire Department 865-436-5112
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Gatlinburg Post Office 865-436-5464
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Guest Services x 1234
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Lost and Found x 84821
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Marketplace x 84826
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Operator x 0
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Package Delivery/Pickup x 0
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Police Department 865-436-5181
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Resort Main Line 865-430-4800
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Resort Manager on Duty x 0
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Security x 84804
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Serenity Spa by Westgate x 84201
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The Roaring Fork x 84612
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Ticket and Information Desk x 84774
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Time and Temperature 9+453-6171
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Trolley Office 865-436-3897
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Walgreens (Pigeon Forge) 865-429-7127
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Wild Bear Falls Water Park x 89115
