Welcome to Westgate Smoky Mountain Resort
Thank you for your patience throughout this world pandemic crisis and we welcome you to our Gatlinburg resort. Knowing our common areas are used by guests and team members alike, we augmented our cleaning processes for everyone’s safety and peace of mind. To read more about our WestgateCARES program, please click here. Also, please see below for a list of opening dates and relevant information so you're aware of what's open during your stay.
Westgate Resorts requires that all guests & visitors wear face masks while inside our interior public spaces, restaurants & retail outlets until further notice.
Resort Information
Food & Beverage
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Southern Comfort Lobby Bar
Open | Hours: 4:00pm - 9:00pm -
Roaring Fork
Open | Hours: 12:00pm - 6:00pm -
Mountain Top Pool Bar
Open | Hours: 12:00pm - 5:00pm (Friday, Saturday & Sunday Only) -
The Marketplace
Open | Hours: 8:00am - 8:00pm (Delivery Available: Daily 11:00am – 5:00pm) -
Drafts Burger Bar (Located nearby at River Terrace and Convention Center)
Open | Hours: 8:00am - 8:00pm -
Southern Comfort Restaurant
Closed | TBD
Water Park & Pools
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Crocket Creek & Mountain Top Pools
Open | Hours: 9:00am - 10:00pm -
Wild Bear Falls Water Park
Open | Hours: 11:00am - 7:00pm
Activities
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Activities Room
Open | Hours: Mon-Fri 10:00am - 5:00pm -
Mini-Golf
Open | Hours: 24 hours -
Flying Bear Zipline
Open | | Hours: 12:00pm - 5:00pm
Amenities
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Fitness Center
Open | Hours: 6:00am - 10:00am & 4:00pm - 8:00pm -
Serenity Spa by Westgate
Open | Hours: 9:00am - 6:00pm (Nail Services, Foot Massages and Brow Wax only )
WestgateCARES
We are doing our part to ensure the health, safety and well-being of our guests, Team Members and our communities by developing and sharing processes and procedures to aid in those efforts.
Phone Number Directory
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Activities Department x 89116
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Bell Services x 84994
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Fax and Copy Services x 84606
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Fax Number 865-430-4845
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Fire Department 865-436-5112
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Gatlinburg Post Office 865-436-5464
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Guest Services x 1234
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Lost and Found x 84821
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Marketplace x 84826
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Operator x 0
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Package Delivery/Pickup x 0
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Police Department 865-436-5181
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Resort Main Line 865-430-4800
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Resort Manager on Duty x 0
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Security x 84804
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Serenity Spa by Westgate x 84201
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The Roaring Fork x 84612
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Ticket and Information Desk x 84774
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Time and Temperature 9+453-6171
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Trolley Office 865-436-3897
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Walgreens (Pigeon Forge) 865-429-7127
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Wild Bear Falls Water Park x 89115
