Westgate’s Year in Review

Jan 02, 2019

Westgate's Year In Review | Westgate Resorts
By N. Huggins

Westgate’s Year in Review

Another amazing year has ended for Westgate Resorts. Throughout 2018, Westgate continued to grow its portfolio and added greater value to your Vacation Ownership. Here are some highlights:

Westgate New York City

In June 2018, Westgate expanded its portfolio by adding a new hotel, Westgate New York Grand Central in the Big Apple. The 23-floor, 300-room full-service hotel sits right in the heart of Midtown Manhattan. This prime location provides easy access to Grand Central Station and popular landmarks like Times Square, Madison Square Gardens, the Empire State Building, Rockefeller Center and a long list of other hot spots. Plans are underway for a section of the hotel to be developed into luxurious timeshare rooms. Currently, all Westgate Owners can experience a discount of up to 20% off our best available rates. Exclusive Owner hotel rental discounts.

Westgate Cocoa Beach Resort

A $15-million-dollar renovation of the Westgate Cocoa Beach Resort was completed in summer 2018. The upscale Polynesian-themed oceanfront resort boasts 120-bedroom suites that come fully equipped with all the comforts of home. Resort amenities include a 75,000-gallon tropical-themed inspired water park named Wakulla Falls, children’s splash pad, 335-foot lazy river complete with lush tropical landscaping and surfing themed-décor that pays homage to Cocoa Beach’s reputation as the “East Coast Surfing Capital.”

This resort is open to timeshare reservations as Owners can exchange their week and experience the best luxury beachfront resort in Cocoa Beach, FL.

A stay at the Westgate Cocoa Beach Resort also comes with exclusive beach concierge services, access to chaise lounges, beach umbrellas, coolers with ice, Bluetooth speakers, and even complimentary sunscreen and after sun body lotion. Beach toys and balls, body boards, footballs and volleyballs are also available for use. A surf valet service has been set up to take your surfboards to the beach and bring them back to the resort plus, wash, dry and maintain them along with wetsuits and other surf-related gear.

A brand-new Beachside Cafe recently opened and now serves grab-and-go sandwiches, salads and other delicious options. Construction was completed on a new thatched roof poolside tiki bar that will serve frosty libations, made-to-order sandwiches and salads.

Westgate Cocoa Beach Pier

Westgate completed a new banquet and meeting facility spanning 3,500 square feet, overlooking the Atlantic Ocean. The dramatic oceanfront view backdrop with new banquet space makes the ideal environment for family reunions, weddings, executive retreats, incentive trips and gatherings.

Westgate Park City Resort & Spa

In 2018, Westgate Park City Resort & Spa won Best of State Awards now totaling 42 accolades since 2012. In addition, three BOSS awards were earned for Best Restaurant in the State of Utah and one for Best Hospitality and Tourism.

Extensive renovations of the meeting space at Westgate Park City Resort & Spa have also been completed. These upgrades include an executive boardroom and meeting space that offer cutting-edge technology. A beautiful event deck perched amid the picturesque mountain backdrop was also added to host weddings, cocktail functions, meetings and other events. Another notable addition is our brand-new state-of-the-art banquet kitchen, which serves mouth-watering culinary delights that come straight from the award-winning Edge Steakhouse. Drafts Sports Bar & Grill was rebranded into Drafts Burger Bar, which now offers a brand-new menu of handcrafted gourmet burgers and handspun milkshakes.

Westgate Las Vegas Resort & Casino

The World of Westgate Rewards program was added to the Westgate Las Vegas Resort & Casino. Owners can now earn loyalty points from their favorite slot machines, table games, retail purchases or dining at onsite restaurants. Reward credits can then be used for free slot play and to make resort purchases.

Additional floors of timeshare villas have also been added for Owners to use during their vacation week.

Entertainment options were added to the Vegas roster. GRAMMY®, TONY® and EMMY® Award-winning musician Barry Manilow has taken residence to perform from his timeless songbook. The new Mr. Las Vegas, comedian George Wallace is now serving up plates of laughter inside the intimate Westgate Cabaret.

The existing Fresh Buffet is also being renovated to incorporate the energy of the SuperBook complex. It will join other quick service eateries like Drafts Express that serves grilled burgers and sandwiches, Nacho Tacos that serves authentic Mexican food and Cordovano Joe’s Pizza. We also added one of the largest bars in Vegas, with every seat in full view of a massive 4K high-definition 20-foot-high/220-foot-long video wall, while plans have started to add an Oyster Bar in the casino floors. A quick service grab-and-go concept is in development and will feature freshly prepared Asian food, beverages and snacks served to convention guests during peak occupancy periods.

Westgate South Beach Oceanfront Resort

Renovations for the Westgate South Beach Oceanfront Resort have started and will continue through completion in 2020. Rooms will be renovated to feature upgrades including granite countertops, new recessed lighting and window treatments.

The Fresco Café was also completely upgraded in September 2018.

Westgate Smoky Mountain Resort & Spa

Westgate made tremendous progress in rebuilding the Westgate Smoky Mountain Resort & Spa in 2018 and completion is expected by the end of 2019. Along the way, an exciting new Flying Bear Zipline, sales center, check-in building and family restaurant were added to the resort. Meticulous attention was also paid to every detail to blend luxury with the rustic cabin feel you have always loved. The new units have been outfitted with elegant granite countertops, gorgeous cabinets, vanities and tile flooring and will be more spacious and sound-proof than before.

Wild Bear Tavern in Westgate’s Wild Bear Inn located in nearby Pigeon Forge, Tennessee opened in early 2018. The German-themed eatery serves delicious mountain breakfasts and the best pancakes in the Smokies! At lunch time, the Tavern becomes a Bavarian Pub setting, offering a German-themed menu along with a full bar and a wide selection of German and European beers, mixed drinks and cocktails.

Westgate Resorts Foundation

Throughout 2018, the Westgate Resorts Foundation played an important role in each of our resort communities by supporting nonprofit organizations and Team Members in need of assistance. The Foundation contributed $1 million in grants to groups focused on affordable housing and homelessness, education, domestic violence and veteran employment.

For the seventh year in a row, the Westgate Resorts Foundation gave away vacation weekends to 4,000 U.S. Military members, veterans, their families and Gold Star families. Guests were feted with live entertainment and received complimentary resort accommodations, free access to Shipwreck Island Water Park, admission to SeaWorld Orlando and more. In addition, $50,000 was donated to charities that support military families including American Gold Star Mothers, Camaraderie Foundation, Fisher House Foundation, Green Beret Foundation and The Mission Continues.

These efforts were done in support of our Strong Families | Strong Workforce mission as we believe that a strong workforce will result in a thriving community where people want to work, live and vacation! This was also a banner year of service for Westgate CareForce, as Westgate team members volunteered a record number of hours in their communities across the country.

Our Westgate Service & Support Centers continued to improve and offer unparalleled service.

  • We added a Scheduled Call Back feature to give you the option to have us call you back, so you can avoid long wait times during high call volume periods. We simply call you back, so you never lose your place in line! We have also invested in voice analytics software to enable us to easily determine opportunities to improve your customer service experience.

  • Plans are also underway to implement Post Call Surveys so Owners and guests can provide feedback about how we are doing in real-time. This will give us a chance to resolve concerns and exceed your expectations.

  • Work on the newly enhanced Owner Account Management website is underway with continuous enhancements to be added and rolled out in stages. A full launch is expected this year. You will be able to log into your Owner Account, book your week online, search for available reservation dates, exchange and make deposits 24/7 from anywhere in the world with internet access. This will be rolled out resort-by-resort throughout the rest of the year.

  • Our brand-new Westgate Resorts Mobile App was also rolled out in phases. Now you will be able to manage your Owner account and manage the prearrival and in stay process, read vacation-related articles, see special offers, view useful tips and news about Westgate related programs and happenings. Enhanced content like videos, content filters that show only the information you want to see, personalization features, shareable content, reservation details and so much more will also be accessible from the Westgate app.

If you are a Westgate Owner, call 800-925-9999 option 3 or log into your Owner Account to learn more. Non-Owners, call 407-992-7827 for additional information about Vacation Ownership.