Westgate Resorts FAQ

American Express, Diners Club, Discover, Visa & Master Card/Eurocard.

Standard check-in time at Westgate Resorts is 4:00 PM, and check-out is at 10:00 AM. Early check-in and late check-out options are available through the World of Westgate (WOW) Loyalty Program based on tier status and availability.

The check-in age varies with each resort. Please review the Terms & Conditions page to find out what the check-in age is at your desired resort.

All room reservations require a credit card guarantee. Full deposits are required for all packages, including tickets

Yes. Additional housekeeping services require a 24 hour notice.

Cribs may be available upon request, but rollaway/extra beds may depend per resort. Please check with your specific resort.

Our Resorts are non-smoking.

Yes! We want to make your dream vacation as accessible as possible. To see which resorts offer, visit here.

Only the person whose name is on the vacation package or hotel reservation is permitted to check-in.

Cancellation policies vary based on the type of rate booked. Generally, reservations must be cancelled at least 72 hours prior to arrival to avoid a penalty. For promotional vacation packages, please refer to your specific terms and conditions.

Our complimentary, high-speed Wi-Fi is available upon check-in to all guests and is interupted at check-out.

Yes, free self-parking is typically available for all registered guests on a first-come, first-served basis. For more details, visit the Terms & Conditions.

Enjoy our pet-friendly hotels at Westgate Resorts! Our policy generally allows for two dogs per unit with a combined weight of 60 lbs or less. Please note that a non-refundable pet fee is required at check-in. Service animals are always welcome and exempt from weight limits and fees.

Yes! We offer a variety of vacation packages, often starting as low as $79 for a 3 night stay. For informaton about our vacation packages, visit here.

Westgate Resorts is committed to providing a first-class experience for everyone. While features vary by location, common accessibility options include:

ADA-Compliant Rooms: Featuring roll-in showers, grab bars, and lowered counters.

Property Access: Accessible ramps, wider doors, and lifts for pools and spas.

For specific details about a resort, please visit our Accessibility page or contact us at 877-645-0011 to discuss your specific needs.

Yes! At Westgate Resorts, we pride ourselves on welcoming guests from all over the world. Most of our locations, especially in Orlando, New York, and Las Vegas, feature 24-hour bilingual staff (English and Spanish) at the front desk and guest services. We also offer language assistance through our central reservation and owner support teams to ensure your stay is seamless.

For details of the group rates, please contact the Group Department at 1-866-731-7259.

No. You are not required to attend a timeshare presentation when you book a standard rental reservation.

Please visit https://www.westgateresorts.com/news/gatlinburg-wildfires/ to review a list of FAQs.

Westgate Resorts guarantees you're getting the best price and we will put our money behind that guarantee. If you should find a better price online for the same dates and room type, we will refund the difference; and beat it by 10%. For more information or read the Terms & Conditions, visit here.

Yes. While we are famous for family fun, we offer several premier destinations perfect for adult getaways. Whether you are looking for heart-pounding nightlife at the Westgate Las Vegas Resort & Casino, a sophisticated retreat at Westgate New York Grand Central in Midtown Manhattan, or a relaxing spa and culinary experience at Westgate Park City Resort & Spa, we have the perfect backdrop for your "extraordinary nights." You can explore these curated locations here.

Owners can manage their accounts, pay maintenance fees, and book owner weeks by visiting the Westgate Owners Account Management portal or through the WOW Loyalty app.

Our accommodations are the perfect fit for families and vary in room size depending on your family's needs. Visit our Family Hotels & Resorts page to see our Family friendly accomodations from where to choose! With a variety of onsite amenities, dining options, and water parks, at Westgate Resorts, there's always something for your entire family!

Most Westgate Resort villas feature fully equipped kitchens or kitchenettes, providing the convenience of home. Amenities typically include a refrigerator, microwave, coffee maker, and stovetop, depending on the room size (Studio vs. Multi-bedroom Villa).

Several of our flagship locations, such as Westgate Lakes Resort & Spa and Westgate Town Center Resort, feature world-class on-site water parks like Treasure Cove and Shipwreck Island.

Westgate Resorts' dining options vary by location; some offer quick meal options like the Marketplace, as well as full-service restaurants.

Our resorts do not offer room service, but have delicious on-site dining options for all travelers.

Our laundry units aren't coin-operating, and are available for each guest's use whenever they'd like.

We are always here to help! You can reach our dedicated support teams at the following numbers:

Westgate Owners: 1-800-925-9999

Rental Guests: 1-888-852-2959

Groups & Meetings: 1-866-731-7259 Alternatively, you can visit our Customer Service page to fill out an online request form or access Live Chat for immediate assistance during business hours.

Our World of Westgate Loyalty Program is a free loyalty program for our guests and owners. It offers exclusive benefits and offers for loyalty members to take advantage of. For a full breakdown of our tier-system loyalty program and what offers and benefits are included when you sign up, please visit our World of Westgate Loyalty Program page.

Owners and Non-Owners can enroll in the program via the Westgate Resorts Mobile App or Online Account Management. You must have an online profile. Once you login or create your account profile, follow the prompts for Loyalty enrollment.

The World of Westgate Loyalty Program is completely free to join! Non-Owners do not need to make a purchase to participate in the program.