Westgate Resorts Digital Certificate Terms & Conditions
Digital Certificates (“Digital Certificates” or “Certificates”) are subject to Certificate Program availability and participation. Overall resort availability, other offered rate plans and/or offers showing as available for Redeemers desired travel dates at any Westgate Resort does not constitute availability for the Certificate Redemption Rate and program.
Multiple Certificates may be applied to one reservation in order to obtain the Total Value Amount.
Each Certificate Code is a unique single use code and will automatically expire once redeemed. Certificate Codes that are lost or stolen cannot and will not be replaced.
Certificate Codes are “Use it or Lose it”. Any remaining amount from the value redeemed of each Certificate Code is immediately expired and non-redeemable. For example, if a Certificate Code is worth $50 in Total Value Amount, and only $25 is applied towards a reservation, the remaining $25 automatically expires and is non-redeemable.
Digital Certificates are only available for redemption on the following designated website: https://www.westgateresorts.com/certificates/. Certificates cannot be redeemed on any other website, or applied to any other rate plan or existing reservation, that is not designated for this program. Certificate Codes cannot be manually entered or applied to any reservation by any Team Member or Reservationist of Westgate Resorts.
Certificates are redeemable at all Westgate Resorts.
Certificate Codes are issued to an individual person and require an individual’s email address.
Once issued, a Certificate Code cannot be redeemed in any other person’s name, is non-transferrable, and cannot be sold and/or bartered to any other individual or company or posted on any website. All redemption reservations will be checked and verified by the Certificates team. Any violation of these terms will lead to immediate cancellation of the Certificate Code(s).
Any Certificate redemption reservations that do not comply with all policies and procedures are subject to immediate cancelation of reservation, and any issued Certificate Code(s) will be voided, with no further obligation owed to the individual, at the sole discretion of Westgate Resorts.
All Digital Certificates have an Automatic Expiration Date of twelve months from issuance, unless otherwise stated, to book and travel. Certificates must be redeemed and the stay must be completed before the Certificates Expiration Date. No extensions or exceptions to the Expiration Date will be made.
After any Certificate Codes are applied to a reservation, any remaining balance on a reservation will be owed by the Redeemer to the Resort on a valid credit card and will be payable in full at the time of booking or check-in, or according to the rate plan rules and/or policies.
Deposit, Guarantee and Cancel policies apply. These policies are communicated to the Redeemer during the online booking process, and vary by resort, season, travel dates, and/or room type selected. Redeemer is responsible for acknowledging and agreeing to these policies. No exceptions will be made to the Deposit, Guarantee and Cancel policies.
Cancellations according to the program Cancel Policy are allowed and the Certificate Code will become valid to apply towards another reservation within program guidelines. Cancelation must be completed online in order for the Certificate Code to be reusable. No manual cancelations are possible. If the reservation is within the No-Cancel window, the cancelation will be denied and the Certificate Code(s) on that reservation will automatically expire.
Resort Fees and/or Destination Fees are waived for Digital Certificate reservations. However, mandatory state, federal or local taxes, incidental expenses, Wi-Fi fees, Water Park Entry fees, Pet Fees, etc will apply and will be owed directly to the resort.
Digital Certificates are valid towards Room Rate only and are not valid for on property amenities, activities, food and beverage, water park, spa services, and/or any extra fees or services. These items are considered as Guest Incidentals and are the sole responsibility of the guest. Digital Certificates are NOT valid for timeshare packages, food and beverage or towards any existing reservations and/or any other package types, room reservations or offers, and is not combinable with any other offers or promotions.
A valid Credit Card is required to guarantee the reservation and is subject to any Deposit Policies that apply at the time of booking. Westgate Resorts standard Deposit and Guarantee Policies apply, unless otherwise stated in the Rate Plan details.
Digital Certificates have no cash value and are not redeemable for cash.
Any misuse of any Certificate, may result in immediate cancelation of reservation and no further obligation will be owed to the Recipient. Furthermore, misuse/abuse of Certificates by any Westgate Guest or Team Member may result in disciplinary action, up to and including termination of employment.
All Westgate Resort Terms, Conditions and Hotel Policies and Fees apply. Full details may be viewed at https://www.westgateresorts.com/terms-and-conditions/. It is the responsibility of the Recipient to review and agree to these policies.
For Certificate assistance, please email Certificates@wgresorts.com. Responses will be provided during the normal business hours of Monday – Friday from 9am-5pm EST, excluding holidays.
These Digital Certificate terms and conditions are subject to change without notice at Westgate’s sole discretion.
