Terms & Conditions
Special Notices: By using this Site, you expressly agree to the following terms and conditions: By providing your name, address, telephone or electronic mail address (collectively my "Contact Information") or otherwise using this Site, you consent to and request for us to contact you to discuss this offer and the services and products we provide. Providing your Contact Information and your use of our Site shall be construed as a business inquiry by you of Central Florida Investments, Inc. and Westgate Resorts, LTD. L.P. (collectively "Westgate"), even though neither entity may be affiliated with, or responsible for, the content contained on this Site. Westgate is thereby authorized by you to make a return telephone call to you and you agree that Westgate may contact you using an automated telephone dialing system, prerecorded message or by electronic mail. You agree to hold Central Florida Investments, Inc., Westgate Resorts, LTD. L.P. and their related or affiliated companies harmless and hereby release and indemnify their agents and employees from any and all liability that may arise from entering your Contact Information or accessing this Site.
Check-In Policy: Check-in time is 3 p.m. Check-out time is 12 p.m. Must be 21 years of age to check-in to a guestroom. Full and final payment is due upon arrival. Failure to provide full payment upon check-in will result in cancellation of the reservation and denial of a room assignment. A $50 credit card per night or $200 cash deposit is required at check-in for incidentals. For guest security and safety, reservations fully pre-paid within 48 hours of check-in date may be required to show the credit card used to secure the reservation at the front desk upon check-in. In addition, packages and special offers may contain additional restrictions relating to cancellations.
Early Checkout Policy: In the event a guest checks out prior to the reserved check-out date, the Hotel will charge an early check-out fee of one night’s room rate plus applicable taxes.
No-Show Policy: If No Show occurs, guest will be charged for one night’s room rate plus applicable taxes unless otherwise stated. Guests who have made a reservation utilizing the Advance Purchase Price deal and who No Show to Hotel will forfeit the entire reservation payment.
Non-Transferable Policy: Reservations are not transferable, and reservation name changes are not permitted.
Damage Policy: Damage to the property, including but not limited to guest rooms, fixtures, furnishings, artwork, décor or linens, will result in a charge of 120% of fair replacement value or necessary cleaning. A person who negligently or intentionally causes damage to the hotel or any furniture or furnishings within the hotel, shall be liable for damages sustained by the hotel staff, including the hotel's loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired.
Destination Fee Policy: Effective Jan 27, 2020 – Aug 31, 2020 the nightly destination fee is $9.99 +tax per Paid Room Night. The nightly Destination Fee includes the following amenities to enhance your experience during your stay: In-room Wi-Fi, Local Calls, Fitness Center Access, Daily Newspaper in Lobby, Boarding Pass Printing. Beginning September 1, 2020 , the nightly Destination Fee will be $30 +tax per Paid Room Night. The nightly Destination Fee includes the following amenities to enhance your experience during your stay: $20 Food & Beverage Credit valid at Tudor City Marketplace & Bar (non-cumulative, excludes taxes & gratuities), in-room Wi-Fi, Local Calls, Fitness Center Access, Daily Newspaper in Lobby, Boarding Pass Printing.
Total Room/Occupancy Tax per night = 14.75%
Total NYC Occupancy Fees per night = $3.50
Basic Internet is $9.99 per day
Premium High-Speed Internet $14.99 per day
Valet Parking only. Self-Parking is not available. Valet service is via third party vendor and is not owned or managed by the hotel.
$65/day for Standard Vehicle
$75/day for SUV's
Food & Beverage Credit Policy: Food & Beverage Credit is valid only during reservation travel dates and cannot be saved for future travel dates. Food & Beverage Credit is non-cumulative and is not redeemable for cash. Any unused nightly credit or portion of credit cannot and will not be refunded, credited to another reservation or cumulated and applied to remaining travel dates. Food & Beverage Credit is valid toward Tudor City Marketplace and Breakfast Buffet and is not valid toward room rate (or any associated costs), room upgrades, transportation, tickets, taxes and/or gratuities. Certain restrictions may apply and are subject to change at any time. Food & Beverage Credit is allocated per reservation and is not combinable with any other offer, discount or promotion. These terms and conditions of the Standard Food & Beverage Credit Policy are subject to change at any time in the hotel’s sole and absolute discretion.
Maximum Occupancy Policy: Due to safety and fire code regulations, there is a maximum occupancy limit set for every room at any of our hotel locations. This occupancy number limit is based on state and federal regulations in regards to the size and space of each room. Every person, regardless of age, is considered as one (1) person and is counted towards the maximum occupancy limit of persons for that room and location.
Deposit Refund: Please allow 3 to 4 weeks, or 1 to 2 statement billing cycles, for the processing of refunds.
Pet Policy: Dogs only are permitted up to 75lbs combined total weight. Two dogs maximum. A mandatory Cleaning Fee of 170.00 USD plus a Pet Deposit of 100.00 USD - which is returned if there is no damage to the room - is required at check-in. Breed restrictions apply. No charge for service animals.
Two dogs maximum per room. Dogs must not exceed 75 pounds combined total weight. The following breeds are not allowed on property: Pit Bulls, Rottweilers, German Shepherds, Huskies, Alaskan Malamutes, Doberman Pinschers, Chow Chow and Presa Canario. The Pet/Cleaning Fee is $170.00. Additionally, we require a refundable pet deposit of $100.00, which is returned if there is no damage to the room. At check-in, guests are required to advise the Front Desk that they have a dog(s) and provide a cell phone number in the event of an emergency. If the guest does not advise the Front Desk that they have a dog(s), and a dog(s) is found in the room, they will be charged $190.00, in addition to the $100.00 deposit. Guests are fully responsible for their dog(s) actions and any damages that may occur. Guests agree to indemnify and hold Westgate, its employees and its respective affiliates harmless from any and all liability and/or damage suffered as a result of guest’s pets. While the dog(s) is in the room, it is expected to be supervised at all times. At the time housekeeping services are provided, the housekeepers will not service the room if the dog(s) is left unattended. It is the guest’s responsibility to confirm with the hotel Front Desk staff as to the locations outside of the guest’s room where dog(s) will be permitted. When the dog(s) is out of the room and on property, it is expected that the dog(s) be on a leash and under the control of the handler. It is expected that the handler will pick up and properly dispose of any of the dog(s) deposits. In the event a dog(s) soils or stains fabric, additional charges may be assessed accordingly. Dog(s) must not disturb other guests. The dog(s) is not allowed in the Restaurant/Marketplace, Fitness Center, and/or common retail spaces or amenities. This policy does not apply to service animals. Owners and Guests with service animals are not charged any of the above fees. Service animals are permitted at all hotel locations whether they have a designated pet room or not.This policy does not apply to service animals. A service animal is a dog that is individually trained to do work or perform tasks for a person with a disability. Owners and Guests with service animals are not charged any of the above fees. Service animals are permitted at all resort locations whether they have a pet unit or not. Emotional support animals are not service animals and are subject to the terms of the pet policy.
After the Front Desk agent reviews the pet policy form with the guests at check in, both agent and guest(s) must sign it. A copy of the signed form will be provided to the guest(s) upon request.
Weapons Policy: Hotel premises are private property. The safety and security of our guests, visitors, vendors and associates is of utmost importance to Westgate Resorts. Any and all weapons, including but not limited to, firearms, knives and/or explosives, concealed or not concealed, with or without a concealed weapon(s) permit, are not permitted by any person and/or for any reason except as expressly detailed here on any and all premises owned and/or operated by Westgate Resorts. What constitutes a weapon will be determined by Westgate Resorts in its sole and absolute discretion. Sworn, on-duty State and Federal law enforcement officers whose agency has jurisdiction at the applicable premises, and military personnel, may carry any weapon. Hotel Associates may carry a weapon with express written permission or as part of their assigned duties. Any and all persons who possess a weapon on premises either as permitted or in violation of this Policy must follow all applicable Federal, State and local laws with respect to that weapon. Persons found to be in violation of this Policy may be subject to applicable Trespass laws. This policy applies to any and all on Westgate Resorts' owned and operated properties. Where Federal and/or State law or rules differ, the company will abide by the applicable standard.
No Smoking Policy: All of our rooms are non-smoking and any guests found to have been smoking, vaping, or using an e-cigarette in the room will be assessed a fee of $250 for additional cleaning. All of our Resorts are private property and deemed drug-free zones, and therefore do not allow the use or possession of illegal drugs and/or marijuana on property, regardless of state legalization laws on recreational or medical use. Persons found to be in violation of this Policy may be subject to applicable Trespass laws. This policy applies to any and all on Westgate Resorts' owned and operated properties. The company expects that these individuals will comply with all provisions of this policy. Where Federal and/or State law or rules differ, the company will abide by the applicable standard.
Please Note the Following:
Room Reservations are not accepted by Hotel Provider until confirmed by confirmation number.
Hotel Provider reserves the right to cancel or modify a room reservation (including after the room reservation has been confirmed) if the room reservation includes or resulted from a mistake or error of any kind, including but not limited to, a mistake or error in the rate, hotel or room type or where it appears that a guest has engaged in fraudulent or misleading activity in making the room reservation and/or if the deposit requirement(s) are not met due to insufficient funds or if the credit card declines at the time of deposit processing. In the extraordinary event of non-availability, due to overbooking or any other unforeseen circumstance, of a specified hotel, a substitute hotel of the same or higher quality may be used.
By using this site and/or visiting our hotel, the end user agrees that Westgate will not be held liable for any actual or potential losses, including without limitations, compensation or consequential damages, either in contract or in tort, by either person or property, arising out of this offer or in connection therewith or by misrepresentation by a third party. Westgate is not to be held responsible for any acts of God, acts of terrorism, and/or any other circumstances beyond its control. Westgate reserves the right to change these terms and conditions without notice. These terms and conditions are final and cannot be changed or altered by any statement, merchant, or representative of any unauthorized person(s). No other representations, oral or otherwise, are valid in conjunction with this offer. This offer is void where prohibited by law. All federal, state, and local laws and regulations apply. This offer shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to principles of conflicts of law. Venue for any action arising hereunder shall exclusively lie in Orange County, Florida.
All rates are in US dollars.
These Terms and Conditions are subject to change by Hotel Provider without notice.