Our number one priority at Westgate Resorts is the health and safety of our guests and Team Members. Just like many of you, we are closely monitoring new developments regarding COVID-19 (Coronavirus), and we are taking all necessary precautions to maintain our position as the industry leader in guest experience and safety. We are in regular contact with and closely following all guidelines and preventative measures established by the Centers for Disease Control and Prevention (CDC) along with local health authorities, and we want to take this opportunity to update you on the enhanced protocols and procedures we have enacted to help stop the spread of this and any other flu-like viruses.
It’s important to note that we are in the middle of a very aggressive flu season, and everyone should practice common sense precautions that will greatly enhance your ability to enjoy a safe and enjoyable vacation experience. These include:
Regularly wash your hands and use the hand sanitizer stations that are located throughout our properties.
Thoroughly hand wash with soap and warm water for at least 20 seconds and repeat this often to greatly reduce the chance for any infection.
Avoid touching your eyes, nose and mouth.
Clean and disinfect frequently handled objects such as cell phones, keyboards, desks, table surfaces and office phones.
Stay at home when you are sick to avoid the spread of any germs, except to get medical care.
Even before the Coronavirus reached any of the destinations where we operate, we implemented a detailed action plan that includes the following:
We are in constant communication: We have open lines with with our Team Members to reinforce our personal hygiene and public area cleaning procedures in both guest-facing and back-house areas. All departments have implemented hand washing or sanitizing procedures, as well as hygiene protocols to take place multiple times during a Team Member’s shift.
We keep it clean: All public and guest areas receive regular and extensive sanitization and deep cleaning protocols with the use of Peroxide Multi-Surface Cleaners and Disinfectants. Our cleaning staff has been provided with Disinfectant Wipes/Clorox Bleach Germicidal Wipes and Purell Surface Sanitizer for routine cleaning of all guest and Team Member touch points.
We make it easy to stay clean: Additional hand sanitization stations have also been deployed throughout our resorts and corporate facilities.
We are cautious: All Westgate Team Members who exhibit any “flu-like” symptoms have been prohibited from reporting to work until after they seek medical treatment and receive a “return to work authorization” from their physician.
We’re taking preventative quarantine steps: Team Members who have travelled to any region that has a high likelihood of contact with this virus have been placed on a 14-day self-quarantine.
We’re following travel protocols: All Team Members have been instructed to not travel to any destination that is experiencing outbreaks of the virus, and if they do, they will be subject to a 14-day self-quarantine.
We are here to serve your needs; however, we are also limiting our non-essential maintenance services during your stay.
As you can see, we are taking every precaution possible, as we update and implement our procedures in real-time when new information becomes available.
The links below will take you to the latest information for each resort as Westgate Resorts continues to assess and respond to the ongoing COVID-19 situation. This information on these pages will be updated regularly with the actions we're taking in accordance with the guidance of health authorities and government officials.